How we helped Yaniv & Associates capture every inbound call, qualify leads, and fully automate their consultation booking.
The Problem
Call-heavy firm. Leads lost. Staff overwhelmed:
Missed calls after hours or during court time
Repetitive intake steps slowing paralegals down
No record of call data or qualification
Difficulty qualifying time-waster inquiries
Why Voice Automation Matters for Law Firms
In markets with strict regulations and fast moving opportunities, prospecting speed is everything for law firms:
Inbound leads are urgent and time-sensitive
Family law inquiries are emotional, require empathy
Most small firms don’t have 24/7 intake
Staff waste time answering the same basic questions
Our Automated Solution
We built an end to end, AI system powered by Make that runs 24/7:
Took 100% of inbound calls via AI voice
Qualified leads using structured flows
Handled sensitive cases with legal-friendly tone
Synced to Make.com for:
CRM updates
Appointment scheduling
Call recording and logging
Results
700+ hours saved in manual call handling
100% of inbound calls answered, even outside hours
Consistent lead qualification and intake
Paralegals now focus only on high-value work
“Since we started using the AI voice agent, every single caller gets a real conversation, their questions answered, and if they qualify, they’re booked in automatically. It feels like we finally have a reliable front desk that never sleeps.”
Daniel Yaniv, Esq.
Managing Partner @ Yaniv & Associates
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