The Problem
Call-heavy firm. Leads lost. Staff overwhelmed:
- Missed calls after hours or during court time
- Repetitive intake steps slowing paralegals down
- No record of call data or qualification
- Difficulty qualifying time-waster inquiries
Why Voice Automation Matters for Law Firms
In markets with strict regulations and fast moving opportunities, prospecting speed is everything for law firms:
- Inbound leads are urgent and time-sensitive
- Family law inquiries are emotional, require empathy
- Most small firms don’t have 24/7 intake
- Staff waste time answering the same basic questions
Our Automated Solution
We built an end to end, AI system powered by Make that runs 24/7:
- Took 100% of inbound calls via AI voice
- Qualified leads using structured flows
- Handled sensitive cases with legal-friendly tone
- Synced to Make.com for:
- CRM updates
- Appointment scheduling
- Call recording and logging
Results
- 700+ hours saved in manual call handling
- 100% of inbound calls answered, even outside hours
- Consistent lead qualification and intake
- Paralegals now focus only on high-value work
“Since we started using the AI voice agent, every single caller gets a real conversation, their questions answered, and if they qualify, they’re booked in automatically. It feels like we finally have a reliable front desk that never sleeps.”
Daniel Yaniv, Esq.
Managing Partner @ Yaniv & Associates
