How One of the Largest Trampoline Park Operators in the U.S. Automated Full Party Bookings With AI Voice
98%
Successful data capture (name, date, package, guests, payment deposit)
12–13 min
Average full booking duration (↓ from ~20 min manual)
24/7
Live coverage across all parks
100%
End-to-end automated booking flow
The AI agent is able to manage the full booking flow end-to-end — from finding the right park to taking the deposit. It feels natural, fast, and reliable, and it works at the same quality every single time.
Operations Lead
Operations (Trampoline Park Company)
A leading U.S. trampoline park operator manages dozens of locations nationwide, attracting millions of families each year for birthday parties, events, and group bookings. Parents often call to check availability, request package details, update guest counts, or secure a time slot — all of which vary by location and require a structured, multi-step process.
To modernize this experience and reduce the load on call-center teams, the company partnered with Regal + Kuhnic to build a fully autonomous AI voice agent capable of completing the entire booking flow, including: finding the correct park, confirming package details, capturing guest information, checking real-time availability, adding extras and upgrades, creating customer accounts, and taking payment deposits — all within a single phone call.
The trampoline park operator needed a scalable solution that could:
Answer every inbound call instantly
Handle a complex, multi-step booking flow
Support varying rules across parks (capacity, pricing, add-ons)
Capture all guest data reliably
Take deposits securely
Integrate with their custom booking and payment APIs
Operate 24/7 without staffing increases
The strategy was to begin with one test region, validate the AI agent on the "happy path," and then expand across all parks nationwide.
Regal + Kuhnic engineered a natural-sounding AI voice agent capable of completing the full party-booking workflow end-to-end.
Park Identification
- The agent asks for ZIP code or nearest city and automatically matches the correct park location
Package Selection
- The system dynamically presents the correct packages, time limits, capacities, and add-ons per park
Guest & Event Detail Capture
- Guest of honor name
- Number of kids and adults
- Food, add-ons, and upgrades
- Special accommodations
Real-Time Availability
- The agent checks available time slots and offers valid booking windows based on the selected date
Cart Creation & Modifications
- Items, add-ons, and guest counts are added or modified in real time through the booking API
Automatic Account Creation
- If a customer is new, the agent creates an account during the call
Secure Deposit Collection
- Collects card details and tokenizes via JustiFi
- Processes the deposit and confirms the booking
- Recording is automatically paused during payment for security
Seamless Data Sync
- All actions — selections, add-ons, timeslots, customer data — sync directly to the operator's CRM and booking system
The AI voice agent delivered immediate and measurable results.
98% successful data capture rate across all booking fields
Average booking duration reduced from ~20 minutes to 12–13 minutes
24/7 live coverage across all park locations
End-to-end automation from park selection to deposit collection
Natural, reliable interactions that maintain quality every time
Seamless integration with existing booking and payment systems
With the AI voice agent validated, the operator is positioned to:
Expand coverage to all parks nationwide
Handle increased call volume without staffing increases
Apply the same model to other booking types and customer interactions
Maintain consistent booking quality across all locations
The company now operates with scalable, 24/7 booking capabilities that deliver a consistent customer experience across every location.
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